Money-Back Guarantee
"No-hassle returns within 30 days."
We want you to be completely satisfied with your purchase. Below is everything you need to know about our return process:
Eligibility
Returns are accepted within 30 days from the date you receive your order. To qualify for a return, items must be in their original, unworn, and unused condition.
What’s Not Eligible
Items showing signs of use, wear, or damage. *(Note: Returns of used or damaged items may incur a 15-30% restocking fee.)*
Returns or exchanges requested after the 30-day period (no exceptions).
Additional Notes
For online orders, return shipping fees are the responsibility of the buyer.
We appreciate your understanding and cooperation. If you have any questions about your return, please feel free to reach out to us!
One Year Product Warranty
"Worry-free shopping with our 12-month product warranty."
We’re proud to stand behind the quality of our products. Your online purchase is covered by a 12-month limited warranty starting from the original date of purchase. This warranty protects against material defects, such as peeling of the leather finish. To file a warranty claim, please provide a dated sales receipt as proof of purchase. No warranty will be provided if the receipt is not submitted or if the claim is made after the 12-month warranty period.
Important Notes:
*This warranty does not cover damages caused by rips, cuts, scratches, misuse, or normal wear and tear.
*We will only replace the defective part. Replacement pieces may differ in style from the original product, depending on available stock.
*We reserve the right to make the final determination on all warranty claims.
Domestic Shipping & In-Store Pickup
"Partner with UPS, FedEx, Purolator, to ensure the best delivery service."
Domestic Shipping
As a proud Canadian company, we are committed to delivering our products across every province and territory. By partnering with trusted national carriers, we ensure reliable and efficient shipping to our valued customers from coast to coast to coast.
Order Processing Time
Orders placed Monday to Friday before 12 PM EST will be processed and dispatched on the same day. Orders received after this time will be shipped on the next business day. Estimated delivery times typically range from 3 to 7 business days, depending on the carrier.
No P.O. Box Addresses
Please note that we do not ship to P.O. box addresses. We appreciate your understanding regarding this policy.
In-Store Pickup
Online purchases with the in-store pickup option are available. You will receive a confirmation email when your order is ready for collection. To ensure a smooth pickup experience, please follow the instructions outlined in the email. We will hold your order for several days, allowing you to collect it at a time that works best for you.