If the products fail to meet your expectations, you have the option to request a full refund or exchange the item(s) within 15 days from the date of receipt. To be eligible, the items must remain in their original, unused, and unworn condition. Items that show signs of use or are not in their original state will incur a 20% restocking fee. Please note that worn items are not eligible for returns. Regrettably, we are unable to process any returns or exchanges beyond the initial 15-day period from the receipt date. Please be advised that the buyer will be responsible for covering the return shipping costs. For any return requests, kindly reach out to us via email at star5seatcovers@gmail.com. Once your return is approved, you may proceed to ship the item back to us. Please ensure to provide us with a tracking number once the return is dispatched. Upon receipt and verification of your return, we will promptly initiate the refund process for your original payment within 5 business days.

Our comprehensive limited warranty offers coverage for one year from the original date of purchase. It covers defects in the material, such as failed stitching and the cracking or peeling of the leather finish. To validate your claim within the warranty period, please ensure the inclusion of a dated sales receipt as proof of purchase. It's important to note that the warranty does not cover damages resulting from rips, cuts, or scratches.

At this time, our product offerings are exclusively available for delivery within Canada. We regret to inform you that we cannot accommodate orders from the US or other international locations. For domestic shipments, we rely on trusted carriers including UPS, FedEx, and Purolator, all of which provide a dedicated tracking number for your convenience. Orders placed on Monday to Friday before 12 PM EST will be promptly processed and dispatched on the same day. In cases where orders are received after this time, they will be shipped out on the subsequent business day. Anticipated delivery times by the carrier typically range from 3 to 7 business days. Kindly note that shipment to P.O. box addresses is not permissible as per our shipping policy. Your understanding in this matter is greatly appreciated. In-Store Pickup: Online purchase with in-store pickup option is available. You will receive a reminder email when your order is prepared and ready for collection. To make your pickup experience as smooth as possible, please carefully follow the instructions outlined in the email you'll receive. Rest assured, we will hold your order for several days, allowing you to collect it at a time that suits you best.

We offer a variety of secure and convenient payment options to suit your preferences. You can choose from major credit cards, including Visa, Mastercard, and American Express. We also facilitate payments through trusted digital wallets such as PayPal and Afterpay. Rest assured, your financial information is safeguarded through our rigorous security measures, ensuring a worry-free transaction experience.