Terms of service

Last Updated: August 5, 2026

1. OVERVIEW AND ACCEPTANCE

This website is operated by 2400101 Ontario Inc., operating as STAR5 Seat Covers (“STAR5,” “we,” “us,” or “our”).

These Terms of Service govern your access to and use of star5seatcovers.com, your purchase or use of our products, and any installation or related services we provide.

By placing an order, checking a box indicating acceptance, purchasing a product in-store, authorizing installation services, or otherwise using our services, you agree to these Terms of Service and any policies expressly incorporated by reference, including our Privacy Policy and Shipping, Return and Warranty Policy.

If you do not agree to these Terms, do not place an order or use our services.

You must be at least the age of majority in your province or territory of residence, or have the authorization of a parent or legal guardian, to enter into a purchase or service agreement with us.

Nothing in these Terms limits any right or remedy that cannot lawfully be waived under applicable consumer protection or other legislation.

Trademark and licensing notice

The STAR5 SEAT COVERS name, trademarks, logos and related designs are owned by their respective owner or owners and are used by 2400101 Ontario Inc. under licence.

All sales, transactions, installation services and other business operations offered through this website are provided solely by 2400101 Ontario Inc. Your contract for the purchase of products or services is with 2400101 Ontario Inc.

2. PRODUCTS, DESCRIPTIONS AND VEHICLE FITMENT

Our products are aftermarket automotive accessories. Unless expressly stated otherwise, they are not manufactured, sponsored, endorsed, approved by, or affiliated with any original vehicle manufacturer.

We make reasonable efforts to display product descriptions, dimensions, colours, materials, features and images accurately. However, colours and appearance may vary because of lighting, photography, manufacturing variations, vehicle interiors and screen settings.

Vehicle information

Customers are responsible for providing complete and accurate vehicle information, including the year, make, model, trim, cab or body configuration, seat configuration and any relevant seat features.

Fitment recommendations are based on the information supplied by the customer and the information reasonably available to us. A recommendation does not constitute an OEM certification or guarantee compatibility with every trim, seat configuration, modification or optional feature.

Before using or installing a product, inspect it and confirm that it does not interfere with:

Seat belts, buckles or anchors;
Side-impact airbags or airbag deployment areas;
Child-restraint or LATCH/UAS anchors;
Occupant-detection or passenger-classification sensors;
Seat adjustment controls;
Heated or ventilated seat functions;
Headrests or headrest-locking mechanisms; or
Any other vehicle safety system.

Do not use a product if it is loose, damaged, incorrectly fitted or appears likely to interfere with safe vehicle operation. Contact us before installation if you are uncertain about fitment.

3. PRODUCT USE AND SAFETY

Products must be installed, maintained and used according to the instructions supplied with the product and any applicable vehicle manufacturer instructions.

Customers are responsible for periodically checking that seat covers, floor mats, steering-wheel covers and related accessories remain properly positioned and securely installed.

Floor mats must not interfere with the accelerator, brake, clutch or any pedal movement. Steering-wheel covers must fit securely and must not rotate or slip independently of the steering wheel.

Do not modify, cut, restitch, reverse or improperly combine product components unless we provide written instructions authorizing the modification.

Side-impact airbags

Only products expressly described by STAR5 as airbag compatible are designed with features intended to allow side-impact airbag deployment when the correct product is properly installed on a compatible vehicle seat.

“Airbag compatible” does not mean that the product is manufactured, tested, certified or approved by the vehicle manufacturer unless expressly stated in writing.

Improper installation, installation on an incompatible seat, modification of the product, or positioning material over an airbag deployment area may interfere with a vehicle safety system.

To the fullest extent permitted by law, STAR5 is not responsible for injury or damage caused by customer misuse, unauthorized product modification, installation contrary to supplied instructions, or continued use after the customer knew or reasonably should have known that the product was improperly fitted or interfering with a safety system.

Nothing in this section excludes liability that cannot lawfully be excluded, including liability arising from our negligence where applicable.

4. INSTALLATION SERVICES

If you request installation services at our showroom, the following conditions apply.

Authorization

You authorize STAR5 personnel to enter, access and move the vehicle on or immediately around our premises as reasonably necessary to perform the installation.

You confirm that you own the vehicle or have the owner’s authority to request the work.

Pre-existing condition

We may inspect or photograph relevant portions of the vehicle before and after installation to document its condition and the services performed.

We are not responsible for damage that existed before service began, including stains, scratches, tears, loose trim, broken components, aftermarket modifications or previously repaired parts.

Aged or brittle components

Plastic clips, trim pieces, fasteners, levers and other components may become brittle because of age, temperature, previous removal, sun exposure, deterioration or material fatigue.

If a component appears unusually fragile, we may stop the installation and request the customer’s authorization before continuing. We are not responsible for failure caused solely by a pre-existing defect or deterioration, except to the extent that the damage results from our failure to exercise reasonable care.

Personal property and vehicle condition

Customers should remove cash, electronics, documents and other valuable or sensitive items before leaving a vehicle with us.

We are not responsible for personal items left in the vehicle unless their loss or damage results from our failure to exercise reasonable care.

The vehicle must be reasonably clean, sanitary and safe to work in. We may refuse or postpone service if a vehicle is excessively dirty, contains pests, bodily fluids, sharp objects, illegal substances, hazardous materials or other unsafe conditions.

Estimates and additional work

Any quoted installation price is based on the information available when the quote is provided. We will not perform materially additional chargeable work beyond an estimate without obtaining the customer’s authorization, subject to applicable law.

Inspection after installation

Customers should inspect the installation before leaving the premises and notify us promptly of any concern. A customer’s failure to identify an issue immediately does not remove any statutory right that cannot lawfully be waived.

5. ORDERS, ACCEPTANCE AND AVAILABILITY

Product listings and advertisements are invitations to submit an order and do not constitute a binding offer by us.

After you submit an order, you may receive an electronic acknowledgement. That acknowledgement confirms receipt of the order but does not necessarily mean the order has been accepted.

We may verify payment, billing, shipping, vehicle-fitment or fraud-prevention information before accepting an order.

An order is accepted when we send a shipment confirmation, provide notice that it is ready for pickup, or otherwise expressly confirm acceptance.

We reserve the right, acting reasonably and subject to applicable law, to:

Refuse or cancel an order;
Limit purchase quantities;
Discontinue products;
Correct pricing or description errors;
Decline transactions suspected of fraud or unauthorized payment activity; or
Cancel an order when a product is unavailable.

If we cancel an order after receiving payment, we will refund the amount collected for the cancelled portion using the original payment method, unless otherwise agreed.

6. PRICING, TAXES AND PROMOTIONS

Unless expressly stated otherwise, prices displayed on the website are in Canadian dollars.

Applicable taxes, delivery charges and other disclosed fees are calculated or displayed during checkout.

Promotional prices, discount codes and special offers may be subject to eligibility requirements, expiry dates, product exclusions, quantity limits and other disclosed conditions. Promotions cannot be combined unless expressly stated.

We may correct genuine typographical, technical or pricing errors. If an accepted order contains a material pricing error, we will contact you and provide the option to proceed at the corrected price or receive a cancellation and refund, subject to applicable law.

We will not substitute a different product or charge an increased price without the customer’s authorization.

7. PAYMENT AND THIRD-PARTY PAYMENT SERVICES

You represent that you are authorized to use the payment method submitted with your order.

Payment may be processed by third-party payment providers. Your use of services such as Afterpay, Apple Pay, Google Pay or another payment provider may also be governed by that provider’s terms and privacy policy.

We are not responsible for a third-party payment provider’s independent decisions, including approval, credit limits, fees, account restrictions or service availability. This does not affect our responsibility for the products and services we provide.

8. SHIPPING AND IN-STORE PICKUP

Shipping and pickup terms are described in our Shipping, Return and Warranty Policy, available at:

Shipping & In-Store Pickup Policy

Delivery dates and transit times are estimates unless we expressly agree to a guaranteed delivery date.

We are not responsible for delays caused by events outside our reasonable control, including carrier disruptions, weather, customs processing, labour interruptions, emergencies or incorrect delivery information supplied by the customer.

Risk of loss passes to the customer when the order is delivered to the stated delivery location or collected by the customer or their authorized representative, subject to applicable law.

For in-store pickup, we may require the order confirmation, identification or payment verification before releasing an order.

Nothing in this section limits any statutory cancellation or refund right arising from delayed or failed delivery.

9. RETURNS AND REFUNDS

Our voluntary return periods are:

Online purchases: Within 30 days after receipt; and
In-store purchases: Within 15 days after purchase.

Unless our Return Policy or applicable law provides otherwise, returned products must be unused, uninstalled, unwashed, undamaged and complete with their original packaging, instructions, accessories and components.

Return eligibility, excluded products, return-shipping responsibility and any properly disclosed restocking charges are governed by our full Shipping, Return and Warranty Policy:

Returns & Refunds Policy

The voluntary return periods above are in addition to, and do not replace, cancellation, refund or other rights available under applicable consumer protection legislation.

If a product is defective, materially different from its description, incorrectly supplied by us or subject to another statutory remedy, the voluntary return restrictions will not limit the customer’s rights under applicable law.

10. LIMITED PRODUCT WARRANTY

Eligible products include a one-year limited warranty, subject to the conditions and exclusions described in our Shipping, Return and Warranty Policy:

1-Year Limited Warranty

Unless applicable law provides otherwise, the limited warranty does not cover damage caused by:

Incorrect or unauthorized installation;
Misuse, abuse or neglect;
Accidents or collision damage;
Unauthorized alteration or repair;
Normal wear and tear;
Improper cleaning;
Exposure to harsh chemicals;
Using the product on an incompatible vehicle or seat; or
Continuing to use a damaged or improperly fitted product.

Our written limited warranty is additional to any statutory conditions, warranties or remedies that apply to the transaction.

Nothing in these Terms excludes, negates or varies an implied condition, statutory warranty or consumer remedy that cannot lawfully be excluded, negated or varied.

11. ERRORS, INACCURACIES AND OMISSIONS

Website information may occasionally contain typographical errors, inaccuracies or omissions relating to descriptions, fitment, prices, promotions, shipping charges, delivery times or availability.

We may correct or update information at any time. If a correction materially affects an order that we have already accepted, we will notify the customer and provide any option or remedy required by applicable law.

No correction will retroactively remove rights that arose under an accepted consumer agreement.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, website content—including text, graphics, designs, logos, photographs, videos, product images, downloads, software and data compilations—is owned by 2400101 Ontario Inc., owned by a licensor, or used with permission.

Content is protected by Canadian and international intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes. You may not reproduce, copy, modify, republish, distribute, sell, license, scrape or commercially exploit website content without prior written permission from the applicable rights holder.

Vehicle manufacturer names and trademarks are used only to identify compatibility or describe applicable vehicles. Their use does not imply sponsorship, approval or affiliation.

13. PROHIBITED USE

You must not use the website or services:

For an unlawful, fraudulent or abusive purpose;
To infringe another person’s intellectual-property or privacy rights;
To transmit malware or harmful code;
To interfere with website security or operation;
To collect information through unauthorized scraping or automated means;
To submit false payment, identity or vehicle information; or
To impersonate another person.

We may restrict access to the website where reasonably necessary to protect customers, our business or the security and operation of the service.

14. PRIVACY

Our collection, use, disclosure, retention and safeguarding of personal information are governed by our Privacy Policy:

https://star5seatcovers.com/Privacy

We may use service providers to process payments, host our website, deliver orders, support communications, prevent fraud and provide other operational services. Such providers may process information on our behalf subject to applicable privacy requirements and their contractual obligations.

Questions or requests concerning personal information may be sent to support@star5seatcovers.com.

15. ELECTRONIC COMMUNICATIONS AND SMS

Transactional communications

When you place an order, request a quote, submit a fitment inquiry, book installation or contact customer support, you authorize us to respond and send communications reasonably necessary to complete or support that transaction.

These communications may include order confirmations, pickup notices, delivery updates, requested quotes, appointment information, warranty information, safety notices and responses to customer inquiries.

Marketing communications

We will send promotional or marketing text messages only when we have consent or another lawful basis to do so.

Consent to receive marketing messages is not a condition of purchase and should be collected separately from acceptance of these Terms.

If you opt in to marketing SMS/MMS messages from STAR5 Seat Covers:

Message frequency may vary;
Message and data rates may apply;
You may text STOP to +1 (866) 607-8275 to withdraw consent;
You may text HELP for assistance or email support@star5seatcovers.com;
We may send a message confirming your unsubscribe request; and
We will process an unsubscribe request without delay and within the period required by applicable law.

Your mobile carrier is not responsible for delayed or undelivered messages.

We do not sell or share mobile numbers collected for SMS purposes with third parties or affiliates for their own marketing or promotional purposes. We may provide mobile numbers to service providers that process messages on our behalf, subject to appropriate confidentiality, security and use restrictions.

16. THIRD-PARTY LINKS AND SERVICES

The website may contain links to third-party websites, maps, social-media platforms, financing providers, payment services or other services we do not operate.

We are not responsible for the independent content, availability, security, terms or privacy practices of third parties. A link does not imply endorsement unless expressly stated.

This section does not limit our responsibility for selecting or using third-party providers where responsibility cannot lawfully be excluded.

17. WEBSITE DISCLAIMER

We make reasonable efforts to maintain an accurate and available website, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical failures, security events or circumstances beyond our reasonable control.

General website content does not replace product instructions, vehicle manufacturer instructions or professional automotive safety advice.

Except for express warranties and statutory obligations that apply to us, the website is provided on an “as available” basis to the fullest extent permitted by law.

18. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation;
Wilful misconduct;
Gross negligence where it cannot lawfully be excluded;
Death, personal injury or physical damage to tangible property caused by our negligence;
Breach of a statutory condition or warranty that cannot lawfully be excluded; or
Any other liability that applicable law does not permit us to exclude or limit.

Subject to the exceptions above and to the fullest extent permitted by law, STAR5 and its directors, officers, employees, contractors, licensors and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including loss of profits, revenue, data, business opportunity or anticipated savings, arising from a product, service or use of the website.

Subject to the exceptions above, our total aggregate liability arising from a particular product or service will not exceed the amount the customer paid to STAR5 for that product or service.

These limitations apply regardless of the form of action, but only to the extent permitted by applicable law.

19. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless 2400101 Ontario Inc. and its directors, officers and employees from third-party claims, losses and reasonable legal costs to the extent caused by:

Your unlawful use of the website or products;
Your intentional misuse or unauthorized modification of a product;
Your material breach of these Terms; or
Your infringement of another person’s rights.

This indemnity does not apply to the extent a claim results from our negligence, wilful misconduct, breach of contract or violation of law.

20. FORCE MAJEURE

We will not be responsible for delay or failure to perform caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fire, flood, labour disruption, transportation interruption, government action, public emergency, power or telecommunications failure, cyberattack or supplier interruption.

This section does not remove any cancellation, refund or other right that applicable law gives a customer because of delayed or failed performance.

21. GOVERNING LAW AND DISPUTES

These Terms and any agreement with STAR5 are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.

However, customers continue to benefit from any mandatory consumer protection rights that apply in their province or territory of residence and cannot lawfully be waived by contract.

Subject to applicable consumer rights, disputes may be brought before a court of competent jurisdiction in Ontario. Nothing in these Terms prevents a consumer from commencing a claim in another jurisdiction where applicable law gives the consumer that right.

Before starting formal proceedings, we encourage customers to contact us so that we can attempt to resolve the concern directly.

22. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our products, services, business practices or legal obligations.

The updated version will be posted on the website with a revised “Last Updated” date. Changes will apply prospectively and will not retroactively change the material terms of an order already accepted unless permitted by law and agreed by the customer.

23. GENERAL TERMS

If a provision of these Terms is found invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

These Terms, together with the order confirmation and policies expressly incorporated by reference, constitute the agreement between the customer and STAR5 concerning the applicable transaction.

If there is a conflict between these Terms and a specific written agreement signed by both parties, the specific written agreement will govern to the extent of the conflict, subject to applicable law.

You may not assign your contractual rights or obligations without our written consent. We may assign our rights and obligations as part of a corporate reorganization, financing, sale or transfer of the business, provided the assignment does not reduce mandatory consumer rights.