Refund policy

Return & Refund Policy

Returns made clear

We want you to order with confidence. Please review the return conditions before opening, trying on or installing a product.

30-day request period

A return request must be made within 30 calendar days after delivery.

Original condition

Standard returns must be unused, uninstalled, clean, complete and resalable.

Authorization required

Contact STAR5 before sending a product back. Unauthorized returns may be refused.

30-day return period

A return request must be made within 30 calendar days after the order is delivered.

To qualify for a standard refund, the product must be unused, uninstalled, clean and in its original condition, with all parts, accessories, labels and original packaging included. Eligible new and unused products will be refunded for the item purchase price after inspection. Original shipping charges, if any, are non-refundable.

Contact STAR5 before sending a return. Returns sent without prior authorization or outside the return instructions may be refused or delayed.

Products that are not returnable

The following products are not eligible for return or exchange:

  • Products showing signs of use, installation or attempted installation.
  • Products containing dirt, stains, hair, odours, scratches, wear, damage or other signs that they are no longer resalable.
  • Products missing parts, accessories, labels or required original packaging.
  • Products damaged by misuse, improper handling, improper installation or insufficient return packaging.
  • Return requests made after the 30-day return period.

Before installation: Confirm that the product, colour and vehicle fitment are correct. If something appears incorrect, stop and contact STAR5 before continuing.

Opened or tried-on products

Products that have been opened or carefully tried on, but remain clean, complete and resalable, may be accepted at our discretion with a restocking and repackaging fee of 15% to 30% deducted from the refund.

The applicable fee depends on the condition of the product and packaging, any missing or damaged packaging, and the inspection, cleaning and repackaging required to make the product resalable.

Opening a package does not guarantee that the product qualifies for return. Products showing installation, use, dirt, wear or damage are non-returnable.

Return authorization & shipping

  1. Contact STAR5 and provide your order number, the reason for the return and photographs if requested.
  2. If approved, follow the return instructions and send the product to the address provided by STAR5.
  3. Use a trackable shipping service, such as UPS or Canada Post with tracking, and keep the receipt until the return is completed.
  4. Package the item securely. Do not send returns freight collect or cash on delivery.

For standard returns, return-shipping costs are the customer’s responsibility. The customer remains responsible for the package until it is delivered to STAR5. We cannot inspect or refund a return that is lost in transit.

Incorrect, damaged or defective products

If STAR5 shipped the wrong product, or if a product arrives damaged or appears defective, contact us as soon as possible and before using or installing it. Provide photographs and the order information requested so we can review the issue.

When STAR5 confirms that an incorrect, damaged or defective product qualifies for return, we will provide the applicable replacement, return or shipping instructions. Manufacturing defects discovered after the product has been used are handled under the separate 1-Year Limited Warranty.

Inspection & refunds

All returned products are inspected after arrival. Approval of a return request does not guarantee a refund if the product arrives in a condition that does not meet this policy.

When a return is approved after inspection, the applicable refund—less any non-refundable shipping charges, restocking fees or other authorized deductions—will be issued to the original payment method. Financial institutions may require additional time to post the refund.

Products that do not meet the return requirements will not be refunded. At the customer’s request and expense, an ineligible product may be shipped back to the customer.

Start your return correctly

Contact STAR5 before returning a product so we can confirm eligibility and provide instructions.

CALL 1-866-60-STAR5

Nothing in this policy limits any right or remedy that cannot legally be excluded under applicable consumer-protection law.