1-Year Limited Warranty
Protection against manufacturing defects
STAR5 products are covered by a 12-month limited warranty against manufacturing defects in materials and workmanship, beginning on the original purchase date.
12 months
Coverage begins on the original date of purchase.
Proof of purchase
A dated receipt or online order confirmation is required.
Defective component
Approved service applies to the affected product or component.
Product warranty
STAR5 stands behind the quality of its products. Subject to the terms below, STAR5 products are covered by a 12-month limited warranty against manufacturing defects in materials and workmanship. The warranty begins on the original date of purchase and applies only to the original purchaser.
This limited warranty is included with your purchase at no additional charge.
What this warranty covers
The warranty covers confirmed manufacturing defects that occur during normal, non-commercial use, including:
- Peeling or delamination of the product’s surface finish or coating caused by a manufacturing defect.
- Failure of a structural component under normal use.
- Defective stitching or seams.
A change in appearance caused by ordinary use or aging is not automatically considered a manufacturing defect.
What this warranty does not cover
- Normal wear and tear, including fading, discolouration, creasing, compression or gradual surface wear.
- Accidents, collisions, rips, cuts, punctures, scratches, burns, stains, spills, pet damage or other external damage.
- Misuse, abuse, modification, improper installation or removal, improper storage, or failure to follow product instructions.
- Damage caused by unsuitable cleaners, chemicals, excessive heat, moisture or improper care.
- Fitment issues caused by inaccurate vehicle information, ordering the wrong product, or installing the product on an incompatible seat or vehicle design.
- Commercial or high-frequency vehicle use, including taxi, rideshare, delivery, rental or fleet use such as Uber or Lyft.
- Damage to the vehicle, original upholstery, airbags, electronics or other vehicle components.
- Products purchased from an unauthorized seller, or products without valid proof of purchase.
How to make a warranty claim
Please contact STAR5 before returning or discarding any product. To assess your claim, we may request:
A dated sales receipt or online order confirmation
Your order number and contact information
Clear photos or video showing the issue
A brief description of when and how it occurred
Vehicle year, make, model and seating configuration, when relevant
Warranty claims must be submitted within 12 months of the original purchase date. Claims submitted without valid proof of purchase or after the warranty period may be declined. Do not send any product to STAR5 unless return instructions have been provided.
Assessment & resolution
STAR5 may inspect the product or review the information supplied to determine whether the issue is covered by this warranty.
If a claim is approved, STAR5 will, at its option, repair the affected product or replace the specific defective component with the same or a reasonably comparable available item. A defect affecting one component does not automatically qualify the entire product set for replacement.
Replacement parts may differ slightly in colour, shade, texture, stitching or design because of normal production changes, dye-lot variation or product availability. This is especially possible for claims made more than six months after purchase.
Any repaired or replacement component remains covered only for the unused portion of the original 12-month warranty period. It does not begin a new 12-month warranty.
Unless required by applicable law or agreed to in writing by STAR5, this warranty does not cover installation or removal labour, loss of use, or incidental or consequential costs. STAR5 will determine whether a claim meets the terms of this limited warranty based on the information provided and, where applicable, an inspection of the product.
Need warranty assistance?
Have your proof of purchase and clear photos ready, then contact our team before returning the product.
CALL 1-866-60-STAR5This limited warranty gives you specific contractual rights. It is in addition to, and does not replace or limit, any rights or remedies that cannot be excluded under applicable consumer-protection law.