Shipping policy

Shipping & In-Store Pickup

Reliable delivery across Canada

Orders are fulfilled from our Ontario location using trusted Canadian and national carriers. Review the details below before placing your order.

Canadian shipping

STAR5 Seat Covers ships to valid physical street addresses across Canada where carrier service is available. Orders are shipped from our Ontario location using trusted Canadian and national carriers.

Free-shipping promotions apply to eligible orders delivered within Canada’s 10 provinces. Yukon, Northwest Territories and Nunavut are not eligible for free shipping. Customers in these territories should contact us before ordering so we can confirm delivery availability and provide a shipping quote.

Because Canadian orders are shipped domestically from Ontario, customers will not be charged customs duties, import taxes or international brokerage fees.

Order processing

Online orders are processed during our regular processing days, Tuesday through Friday, excluding Mondays and statutory holidays.

Orders placed before 12:00 p.m. Eastern Time from Tuesday through Friday are typically processed and dispatched on the same processing day. Orders placed after 12:00 p.m., on weekends, on Mondays or on statutory holidays will normally be processed on the next available processing day.

Same-day dispatch is not guaranteed. Processing may take longer when vehicle information or fitment must be confirmed, an item is temporarily unavailable, or order volume is unusually high.

Estimated delivery time

After an order has been dispatched, estimated delivery normally takes 2 to 7 business days. Delivery times are estimates and are not guaranteed. Actual delivery time can vary depending on destination, carrier schedule, weather, service interruptions and other circumstances outside our reasonable control.

Tracking information will be sent by email when it is provided by the shipping carrier. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Shipping addresses

No P.O. boxes: We are unable to deliver to P.O. Box addresses. Please provide a complete and accurate physical street address when placing an order.

Customers are responsible for checking their delivery address before submitting an order. Additional shipping charges may apply if an order must be resent because the address supplied was incorrect, incomplete or undeliverable.

Delivery problems

If an order arrives visibly damaged, contains the wrong product or appears to be missing an item, please contact STAR5 as soon as possible before using or installing the product. Keep the shipping carton, packaging and product, and provide photographs if requested so that we can investigate with the carrier.

In-store pickup

In-store pickup is available for eligible online orders. Please wait until you receive a confirmation email stating that your order is ready before travelling to the showroom.

Follow the pickup instructions in the confirmation email and bring your order confirmation. Orders will be held for the pickup period stated in the email. If you need additional time, please contact us before the pickup period expires.

Need shipping assistance?

Contact us before ordering if your address is in a northern territory or you need help confirming delivery availability.

CALL 1-866-60-STAR5