PRIVACY POLICY

Effective Date: August 5, 2026

1. INTRODUCTION AND SCOPE

2400101 Ontario Inc., operating as Star5 Seat Covers (“STAR5,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

Visit Star5SeatCovers.com or use our online store;

Purchase, return, or inquire about a product;

Request a quote, product-fitment assistance, or installation service;

Visit our showroom;

Submit a website, advertising, or contact form;

Communicate with us by email, telephone, SMS, WhatsApp, social media, or another channel; or

Otherwise interact with STAR5.

“Personal information” means information about an identifiable individual, as defined by applicable Canadian privacy laws.

STAR5 has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy questions and requests.

2. INFORMATION WE COLLECT

Depending on your interaction with us, we may collect the following information:

Customer and contact information

Your name, telephone number, email address, billing address, shipping address, and other information you provide when requesting a quote, placing an order, or contacting us.

Order and transaction information

Products purchased, order history, delivery information, returns, warranty requests, discounts, transaction status, invoices, and related customer-service records.

Vehicle and fitment information

Vehicle year, make, model, seat configuration, and other vehicle details needed to recommend or confirm product fitment.

For installation services, we may also collect a licence plate number, pre-installation vehicle-condition notes, photographs of the vehicle or interior, signed authorization forms, and service records. These records may be used to document the vehicle’s condition, perform the requested work, and address warranty, service, or dispute-related matters.

Payment information

Payments are processed through third-party payment providers. STAR5 generally receives transaction confirmations and limited payment information, such as payment status, transaction identifiers, payment method, or the last digits of a payment card.

We do not intentionally collect or store full payment-card numbers on our own systems. Payment providers are responsible for processing payment-card information under their own privacy and security practices.

Communications and consent records

We may retain emails, text messages, WhatsApp messages, fitment inquiries, customer-support communications, marketing preferences, unsubscribe requests, and records showing when and how consent was provided.

Website and technical information

When you visit our website, we and our service providers may automatically collect information such as:

IP address;

Browser and device type;

Operating system;

Approximate location derived from an IP address;

Referring website or advertisement;

Pages viewed and links selected;

Shopping-cart and checkout activity;

Date, time, and duration of visits; and

Cookie identifiers, advertising identifiers, and similar technical data.Information you voluntarily provide

We may collect other information that you choose to provide in forms, messages, reviews, surveys, or conversations with our staff.

Please do not provide information that is not reasonably necessary for your order, inquiry, or service request.

3. HOW WE COLLECT INFORMATION

We may collect personal information:

Directly from you;

Through our website, online store, forms, and checkout process;

During in-store purchases or installation services;

Through email, telephone, SMS, WhatsApp, or social media communications;

Automatically through cookies and similar technologies; and

From service providers or advertising platforms when you submit a lead form, interact with one of our advertisements, or complete a transaction.4. HOW WE USE YOUR INFORMATION

We may use personal information to:

Process and fulfill orders;

Process payments and refunds;

Arrange shipping, delivery, or in-store pickup;

Recommend products and confirm vehicle fitment;

Schedule and perform installation services;

Document vehicle condition before installation;

Respond to questions, quotes, and customer-service requests;

Administer returns, warranties, and product-support requests;

Send order confirmations, delivery information, appointment reminders, and service updates;

Detect and prevent fraud, unauthorized transactions, security incidents, and misuse;

Maintain accounting, tax, warranty, consent, and business records;

Improve our products, website, customer service, and operations;

Measure website traffic and advertising performance;

Display interest-based advertising, where permitted and with any consent required by law;

Send promotional emails or text messages where we have the required consent or are otherwise permitted by law;

Enforce our Terms of Service and other agreements;

Establish, exercise, or defend legal claims; and

Comply with legal, regulatory, insurance, and law-enforcement requirements.

We will not use personal information for a materially different purpose without obtaining any additional consent required by law.

5. CONSENT AND CUSTOMER CHOICES

Where required, STAR5 obtains consent before collecting, using, or disclosing personal information.

Consent may be express or implied, depending on the nature of the information, the customer’s reasonable expectations, and the requirements of applicable law.

For example, when you provide an address to complete an order, you consent to our use and disclosure of that address as reasonably necessary to process and deliver the order.

You may withdraw consent to an optional use of your information, subject to reasonable notice and any legal, contractual, or operational restrictions. Withdrawing consent may prevent us from providing a service when the information is reasonably necessary to provide that service.

Consent to receive promotional communications is not a condition of purchasing a product or installation service.

6. COOKIES, ANALYTICS, AND ADVERTISING

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may include:

Essential technologies

These are necessary for website functions such as maintaining a shopping cart, completing checkout, preventing fraud, remembering privacy preferences, and securing the website.

Analytics technologies

These help us understand website traffic, visitor activity, and how customers use our website.

Advertising technologies

These may help measure advertising performance, understand interactions with our advertisements, and display advertising based on website activity or inferred interests.

We may use services such as Google Analytics, Google advertising services, Meta Pixel, or similar platforms. These providers may collect or receive device, cookie, advertising, and website-interaction information in accordance with their own privacy policies.

Where consent is required, we will request it through available cookie or privacy controls before using non-essential tracking technologies.

You may control cookies through our available privacy controls, your browser settings, and the privacy settings offered by advertising providers. Blocking certain cookies may affect website functions.

Canadian users can also learn about interest-based advertising choices through AdChoices at:

https://youradchoices.ca/en/tools

Opting out of interest-based advertising does not necessarily stop all advertising. It generally means advertisements will be less personalized.

7. WHEN WE DISCLOSE INFORMATION

We do not sell personal information for money or rent customer lists.

We may disclose personal information to service providers that assist us with functions such as:

Website hosting and e-commerce services;

Payment processing;

Order fulfillment and shipping;

Email, telephone, SMS, and WhatsApp communications;

Customer support;

Advertising and analytics;

Fraud prevention and information security;

Cloud storage and information-technology services;

Accounting, insurance, legal, and professional services; and

Other services reasonably necessary to operate our business.

Service providers are authorized to use personal information only for the services they perform for us or as otherwise permitted or required by law.

Advertising and analytics providers may receive online identifiers and website-interaction information through cookies or similar technologies as described in this Policy.

We may also disclose information:

With your direction or consent;

To collect a debt or enforce an agreement;

To investigate fraud, security incidents, or unlawful activity;

To protect the rights, safety, or property of STAR5, our customers, or others;

To comply with a subpoena, court order, warrant, or other legal requirement;

To government, regulatory, law-enforcement, or insurance authorities where permitted or required by law; or

In connection with a proposed or completed sale, financing, reorganization, merger, or transfer of all or part of our business, subject to applicable confidentiality and privacy requirements.Mobile and SMS information

We do not share mobile telephone information or SMS opt-in consent with third parties or affiliates for their independent marketing or promotional purposes.

We may provide mobile information to service providers acting on our behalf when necessary to operate the messaging program, deliver messages, provide customer support, maintain consent records, or comply with the law.

8. PROCESSING OUTSIDE CANADA

Some service providers may process or store personal information outside Ontario or outside Canada, including in the United States or other jurisdictions.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with local law.

STAR5 remains responsible for personal information under its control as required by applicable Canadian privacy law and uses contractual or other reasonable measures to require service providers to protect that information.

You may contact our Privacy Officer for additional information about our service providers or cross-border processing practices.

9. EMAIL, SMS, AND OTHER COMMUNICATIONSTransactional and service communications

We may use the contact information you provide to send messages reasonably connected with your order, quote, installation appointment, delivery, warranty request, or customer-support inquiry.

These service-related messages are separate from promotional marketing communications. Opting out of promotional messages will not necessarily stop communications needed to complete an existing transaction or respond to your request.

Promotional email

Where required, we will send promotional emails only with valid consent or as otherwise permitted by law. Every promotional email will include an unsubscribe mechanism.

Promotional SMS/MMS

If you expressly opt in, you may receive promotional SMS or MMS messages from Star5 Seat Covers.

Consent is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

Reply

STOP

to unsubscribe.

Reply

HELP

for assistance.

You may also contact

support@star5seatcovers.com

or +1 (866) 607-8275.

After an SMS unsubscribe request, we may send one confirmation message. We will process email and SMS unsubscribe requests within the period required by applicable law.

We retain appropriate records of marketing consent and unsubscribe requests to demonstrate compliance and respect customer preferences.

10. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes identified in this Policy or as required or permitted by law.

Retention periods may depend on factors including:

The status of an order or customer relationship;

Tax, accounting, and corporate recordkeeping requirements;

Product warranty and installation-service periods;

Fraud prevention and security requirements;

Consent and unsubscribe recordkeeping;

Insurance requirements; and

Existing or reasonably anticipated disputes or legal claims.

When information is no longer reasonably required, we will securely delete, destroy, or anonymize it. Some information may remain temporarily in backup systems until those backups are replaced through normal retention cycles.

11. INFORMATION SECURITY AND PRIVACY BREACHES

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include secure website connections, access controls, staff procedures, reputable service providers, and restricted access to customer records.

No method of electronic transmission or storage can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through unsecured email, social media, or messaging services.

If a privacy breach occurs, we will investigate it and provide any notifications or regulatory reports required by applicable law.

12. YOUR PRIVACY RIGHTS

Subject to applicable law and permitted exceptions, you may:

Ask whether we hold personal information about you;

Request access to your personal information;

Request correction of inaccurate or incomplete information;

Withdraw consent to an optional use of your information;

Change your marketing preferences; or

Request deletion of information that is no longer reasonably required.

Deletion requests are subject to legal and operational limitations. We may retain information needed for tax, accounting, warranty, fraud-prevention, consent, dispute, insurance, or legal purposes.

We may need to verify your identity before processing a privacy request. We will respond within the time required by applicable law.

To submit a request, contact our Privacy Officer using the information below.

If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

13. CHILDREN’S PRIVACY

Our website and products are intended for adults and are not directed to children.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us improperly, please contact our Privacy Officer.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, payment services, social networks, maps, or other services operated by third parties.

STAR5 does not control the privacy, security, or content practices of independent third parties. We encourage you to review their privacy policies before providing them with personal information.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, service providers, technology, or legal obligations change.

The revised version will be posted on our website with an updated effective date. Where required by law, we will provide additional notice or obtain consent before applying a material change to previously collected information.

16. CONTACT OUR PRIVACY OFFICER

Questions, requests, or complaints concerning this Privacy Policy or our handling of personal information should be directed to:

Privacy Officer

2400101 Ontario Inc.

Operating as Star5 Seat Covers

Unit 21 – 877 Alness St

North York, Ontario M3J 2X4

Canada

Email: support@star5seatcovers.com

Telephone: +1 (866) 607-8275

Website: Star5SeatCovers.com