This page provides a quick overview of STAR5 shipping, returns and product warranty information. Please review the detailed policies linked below for complete terms, conditions and exclusions.
Shipping & In-Store Pickup
We offer shipping across Canada and in-store pickup from our Vaughan showroom. Review delivery areas, shipping options, estimated timeframes and pickup information in our Shipping & In-Store Pickup Policy.
Returns & Refunds
Review return eligibility, applicable return periods, product-condition requirements, return-shipping responsibilities and refund information in our Returns & Refunds Policy.
1-Year Limited Warranty
Eligible STAR5 products include a 12-month limited warranty against manufacturing defects in materials and workmanship. Review coverage, exclusions and claim requirements in our 1-Year Limited Warranty.
Need Assistance?
Please contact STAR5 before returning a product or submitting a warranty claim. Visit our Contact Us page or call 1-866-60-STAR5.